FAQs
When does my order ship?
The majority of our orders ship within 24 hours, six days a week.

NOTE: If your order includes pre-order items (items not yet released) the order will ship when the complete order is in-stock and available to ship. Our site lists all the items we have for sale, including items listed 2-3 months in advance of release. If your order includes a mix of in-stock and pre-order items and you would like multiple shipments, place a separate order for the in-stock items and a separate order for pre-orders. (All pre-orders are listed with release dates, if no release date is included the item is in stock).

How do I receive free shipping?
All U.S. orders over $40.00 (excluding sales tax) are shipped FREE.

At checkout the default shipping selection is "Standard" which is for the free Media Mail shipping, so leave selection as is when checking out for the free shipping. If your order includes in-stock items with pre-release items, the order will ship when all items are available. International customers please see our Shipping page for details on International shipping charges

What is the shipping charge if my order does not qualify for free shipping?
We have one simple, flat rate charge of $4.99 for all U.S. orders under $40.00 with the "Standard" Media Mail shipping or $5.29 - $5.49 for "Priority Mail", regardless of how many items are included in your order.
How do I place an order with Visioncomix?
We accept all major credit cards through PayPal. All credit card transactions are processed through PayPal's secure, encrypted site so your transaction is secure and protected. You do not need to sign up for PayPal to use our payment system, though if you do have an existing PayPal account, you can use your PayPal balance or bank transfer for payments to Visioncomix.
Can I place an offline order?
We do not take credit card payments over the phone, only online through PayPal for reasons of credit card security. You may also make payment with Money Order or personal check. We hold personal checks 10 business days before shipping to ensure the check clears your bank. To place an offline order, simply email your order directly to us at orders@visioncomix.com.
What are special orders?
Special orders are items that we do not routinely keep in-stock, but that we custom order specifically for you. Once you place your order for the item, we order it from the distributor and can typically ship to you within 2-3 weeks. We offer special reduced pricing on all special order products.
I can't find the product I am looking for on your site? Do you stock it?
We are planning on expanding our website to a database environment that can store more products, but our current technology limits the amount of products we can quickly update and offer. However, we can custom order any item from the publisher for you at a minimum of 20% off. Simply contact us and let us know the item you are looking for, and we will quickly let you know the discount price and availability.
Do you have a storefront retail shop?
We are an online only store, though we are considering opening a physical storefront in San Francisco, in the future.
How does Visioncomix protect my Privacy?
We do not share your information with anyone, nor will we do so in the future. Your privacy and security on our site is of the highest priority for us.
More questions?
Contact us with your ideas, questions or concerns at info@visioncomix.com.
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